“Monroe Fireplace did an amazing job completely replacing our wood burning firebox, with a new gas firebox, including doing all the electrical, adding a gas line, and redoing the tile facade of the fireplace. We couldn’t be happier with the result – they did amazing work.”
~Brian S.
“While smoking a brisket, the auger went out on my pellet smoker. I called Monroe fireplace at exactly 5:30 not knowing that is when they closed. In a frantic panic, I messaged their Facebook, heart pounding informing them of my situation, I received a response at 5:41 with a personal number. Let me tell you…this man is a dang hero, stayed 20 minutes later to make sure I can finish my smoke. I rushed down there, and he had the assembly at the desk waiting for me, like an absolute super hero. My hat is off to you good sir.”
~CJ C.
“This outfit is great! We purchased a propane fire place six years ago and have had the service techs come out a few times over the years. Recently two of their services techs Luke and Anthony came out and did a great job taking care of us. They were very polite, professional and timely. They defiantly know their trade. Would highly recommend them!”
~Derek V.
“After getting a couple of bids, we decided to go with Monroe Fireplace for our new gas insert. Damon came out for a home visit and helped us select the right unit for our space. I appreciate that they sell only the highest quality products. We had a fairly difficult installation because if our retro 60’s stone faced fireplace, but he assured me that they had the skill to “make it look right”. Other competitors said “no way, it will look terrible.” Today the team showed up for the install. They were polite, took care to cover our new flooring, and worked quickly to install our fireplace in just a few hours. Joe did a fantastic job doing some custom trim work to make it fit nicely. We are super happy with our new LOPI and feel like we made the right decision! Thanks Damon and crew!”
~Jim J.
“Super friendly and helpful staff, great selection, fair prices. We decided to do the delivery and install ourselves to save a little time and they walked us through each step patiently. They even met us after hours on their day off to get us the right parts for our unique install application. They have an old school way of doing business you just don’t see much anymore, and we certainly appreciated it. Quality business, top to bottom; they get our family’s highest recommendation.”
~Ben M.
“Excellent customer service. Bought a second hand LOPI fireplace. They swapped out my wood fireplace for natural gas and fixed up my used stove. Fair prices and friendly competent staff. What more could you ask for.”
~M.W.
“Monroe Fireplace did a great job fixing a wood stove issue I was not willing to tackle. I called them on Thursday and scheduled for the following Tuesday which is incredible as it is October. There Service Rate was VERY reasonable, Tyler and his partner were on time and knowledgeable. This will be my first call when I replace my stove someday. Well Done!”
~David P.
“The customer service is outstanding at Monroe Fireplace and I was really surprised in everything that they have to offer and with real reasonable prices!! Also, it felt so good to buy local from a small-town business!! I highly recommend Monroe Fireplace!!”
~Tina C.
“My kettle looks like it was from day one, my thermal fan has been kicking for years, and my pokers look just as they did when I bought them, even after very heavy use. If you’ve got a fire place and aren’t sure where to go, I think this is an excellent place for you.”
~Tyler B.
“We had our wood stove serviced as well as a section of pipe replaced to bring it up to code. Both people did quality work, and were experienced. Thank you for the quality service!”
~Mindy S.
“Monroe Fireplace had exactly what we needed, they were able to help us determine the right stove for our needs and had several options to choose from with no pressure. Installation was done in a timely matter and not only did they care about keeping our home clean through the process, they made sure that the stove was symmetrically lined up and that it matched where I thought it should be. Great Customer Service and a very satisfied customer!”
~Tamera O.
“Called Monroe Fireplace for a small fire poker set. Had what I needed but none in stock. So, I bought the display set. The gentleman who waited on me patiently found a box took apart the stand wrapped it back in paper, put in the box and sent me on my way. GREAT customer service for such a small sale.”
~M.F.
“Love my experience. Awesome local company. Warm, inviting they take excellent care of their customers. Green Mountain smoker very reliable.”
~L. Perm
“The service guy came out and was 15 minutes early. He was courteous and professional and was able to fix my insert. All it needed was a good cleaning. The price was reasonable and I’m very satisfied with their service. In my opinion, this is a great family-owned business and I will be a repeat customer.”
~L.B.