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Frequently Asked Questions

How do BTU’s translate into “will it heat my house”?

BTU (British Thermal Unit) is merely a formula for measuring heat. Different climate zones will have different heat requirements per square footage ranges. The Pacific Northwest is considered a moderate temperature zone. A general guideline for BTU requirements in our zone, is as follows:

20,000 BTU = 500-750 square feet
30,000 BTU = 1,200-1,400 square feet
40,000 BTU = 1,800-2,000 square feet

These numbers are based on appliances 75%- 80% in efficiency, and are based on averages. Other considerations should be insulation levels of home, amount and quality of windows, and layout of home. An on-site evaluation, by a hearth product professional is recommended, before your purchase, to insure that your stove is properly sized for your home and needs.

What is the best fuel to use?

This is a hard question to answer as each person will have a different opinion based on what the driving factor is. Here is a comparison chart with a few characteristics of each.

Natural Gas. Most convenient, can be most cost effective, independent of electricity (heats without power), cleanest fuel, controlled heat, thermostatic control, realistic flame, limited availability.

Propane. Most convenient, relatively expensive, heats independent of electricity (heats without power), controlled heat, thermostatic control, available anywhere.

Pellets. Natural renewable energy, cost competitive fuel, does not work without power, recycled waste (biomass), easy to use, fuel is easy to store, controlled heat, thermostat control, available anywhere. .

Wood. Natural renewable energy, independent of electricity, the smells, the visual of a real fire, powerful heat, can produce your own wood for very little money, available everywhere, modern stoves burn very clean, magic.

Do you sell to all areas?

Due to the complexity of our products and our high standard of service we do not sell things outside of where we feel we can properly service it. Our service area is roughly a 50 mile radius of Monroe. Cities we sell to regularly are Monroe, Snohomish, Duvall, Woodinville, Everett, Lake Stevens, Sultan, Gold Bar, Startup, Skykomish, Bothell, Mill Creek, Granite Falls, Redmond, Stanwood, Camano Island, Marysville, Bellevue, Mountlake Terrace, Kirkland, Juanita, Samammish, Lake Forest Park, Kenmore, Mukulteo, Arlington, Tulalip, Mercer Island, Medina, Lynwood, Fall City, Newcastle, Issaquah, and Edmonds. You can email us if you have questions on where you are located.

Why are there no prices on your website?

There are two reasons. Due to the complexity and sheer number of options for each unit putting prices on the internet is not practical. Also because we only sell to those local to us it assures that we are not posting prices that are not realistic where the person shopping may be located.